Acorn Sales Return PolicyAcorn Sales Company, Inc. has been family owned and operated for over 50 years. We strongly value our relationship with our customers and offer a warranty and return policy for products purchased from Acorn Sales Company, Inc. We are a reasonable company and if you purchase an item from us that doesn't work properly for your needs, we want you to work with you.
Personalized Items or Special Order Items (items with your name on it or any special alteration or that are a custom order) are NON-RETURNABLE AND NON-REFUNDABLE once the item has been put through the manufacturing process and is custom made for you. Acorn Sales does not assume liability for misspellings on orders if they are submitted misspelled by the person who ordered it. Personalized Items are covered directly under the product warranty policies. If a personalized item is being returned with a RMA and is in it's warranty period, it would be repaired or replaced with the same product and product information as the original purchase. Please note that our eseals are not eligible for return or refund. If you have trouble with an eseal file format, we will troubleshoot as much as we can. For more information on product warranties, please visit the product warranty page here.
Please contact us with any questions about returning or replacing an item. We look forward to helping you!
How do I make a Return?
If you need to make a return, please contact us. We will want to go over the issue with you. Sometimes the issue can be solved by simply troubleshooting. If not, then will work with you to the get your products back in our shop for evaluation, exchange, credit, repair or have the product remade.
Order Cancellation Policy
After an order is placed, there is a quick window of time in which changes or cancellations or changes may be made. Contact Us immediately and please have your order number handy.
If we are able to catch your order before processing has begun, then we can make the requested changes without an additional charge. If we have already started work on your order, then will no longer be able to cancel your order or make changes without incurring a charge for changing the order.