Embossing Seal Warranty
Our embossing seals are laser engraved and cut for a deep, precise raised image. They are hand made by our experienced craftsman to give you the best quality impression. Before your embossing seal leaves Acorn, we will have tested your embosser several times. We keep an impression sample with each order to ensure our embossers meet the highest quality standards.
Warranty - LIFETIME GUARANTEE - Acorn Sales Company Inc. guarantees our custom made embossers and seals against defects in workmanship and materials under normal usage, and with proper care for as long as you own your seal! Please see below for more detailed information about normal usage, proper care and repair/replacement procedures.
The Fine Print, Nitty Gritty details Lifetime Warranty Policy...
The warranty agreement is between Acorn Sales Company Inc. and the original purchaser with proof of purchase.Acorn Sales Company Inc. shall not be liable for any defects or damage caused by the misuse of our seals whether intentional or unintentional. In the event defects due to manufacturing, material or normal usage should occur, we will repair or replace the defective seal with a seal of identical size and impression without charge within 2 working days of the receipt of the defective embosser.
A. Normal Usage
Normal usage constitutes daily business or personal uses for which the seal was designed. This includes embossing on paper using one sheet at a time and for the correct paper weight which the seal was designed. Normal usage does not include commercial or industrial stamping or any use where the original seal has been modified or used in conjunction with any type of stamping machine. The most common misuse of the embossing seal is to use the seal on more than one piece of paper or use the seal when the insert is not properly seated in the handle. Doing either of these can cause your seal insert to bend or bow which is not covered under your guarantee.
B. Proper Care
Custom made Acorn Seals should be stored in a dust-free environment. Seals should be kept where the temperature is moderate - extreme heat or cold (such as the inside of a car on a summer's day) might cause the counter die of the embosser to become misaligned, resulting in an uneven impression. This is a repairable condition. If your embossing seal has been tampered with, the seal is no longer covered under the guarantee.
C. Repair/ Replacement
To obtain repairs or replacements within the terms of this guarantee, please email [email protected] to obtain information on guarantee performance. ACORN Sales Company shall, within 2 working days of receipt of the embosser, at its discretion, repair any seal that becomes inoperable due to defect, or if the seal cannot be repaired, replace it with one of identical size and impression without charge. The performance of duties under this guarantee shall not be required of Acorn Sales Company, Inc.
If Acorn Sales Company, Inc. can show that the defect, malfunction or failure of any seal to conform with this guarantee was caused by damage not resulting from defect or malfunction. While in your possession or unreasonable use including failure to provide reasonable and necessary maintenance. If the defect does not fall under proper care or normal usage, then we will communicate with you about potential charges for repair or replacement.
D. Limitation of Liability
UNDER NO CIRCUMSTANCES, SHALL ACORN SALES COMPANY, INC. BE LIABLE FOR LOSS OR DAMAGE DIRECT OR CONSEQUENTIAL, ARISING OUT OF THE USE OR INABILITY TO USE THE SEAL. ACORN SALES COMPANY INC.'S TOTAL LIABILITY WILL BE FOR REPLACEMENT ONLY. IT IS AT THE DISCRETION OF ACORN SALES COMPANY, INC. IF WE REPAIR OR REPLACE YOUR EMBOSSER.